We accept approved payment methods displayed on our website.

For prepaid orders:

• Orders are processed only after successful payment verification.
  
• Customers may be requested to provide payment confirmation where necessary.
  

For Cash on Delivery (COD):

• COD is available only in selected locations within Pakistan.

Payment Verification & Fraud Prevention

To protect our customers and business, all payments are subject to verification.

CITRINE maintains strict payment verification procedures. Any payment receipt or transaction proof submitted by a customer may be verified directly through our banking channels before an order is processed.

The following activities are strictly prohibited:

• Submission of forged or manipulated payment receipts
  
• Sharing false transaction confirmations
  
• Using another person's payment credentials without authorisation.
• Attempting to obtain products without completing payment.
• Any other fraudulent or deceptive activity
  

If CITRINE reasonably believes that fraudulent activity has occurred, we reserve the right to:

• Cancel the order immediately.
• Suspend or permanently block the customer from future purchases.
• Refuse future transactions.
• Retain records relating to the incident.
• Report suspected fraudulent activity to the relevant bank, payment provider, the Federal Investigation Agency (FIA), or other competent law enforcement authorities where appropriate.
• Pursue any legal remedies available under applicable laws.

Shipping

Orders are generally processed within 3–5 business days.

Delivery times may vary depending on location.

Delivery delays caused by courier companies, weather, public holidays, customs, or circumstances beyond our control are not the responsibility of CITRINE.

Customers are responsible for providing accurate shipping information.

International Orders

International customers are responsible for:

Customs duties
Import taxes
Local VAT
Clearance charges
Any other applicable government fees

These charges are not included in the product or shipping price.

Returns & Exchanges

Returns or exchanges are accepted only in accordance with our Return & Exchange Policy.

Items must:

Be unused
Be in original condition
Include original packaging
Meet the return eligibility criteria published on our website

Customised, personalised, discounted, or final sale items may not be eligible for return unless defective.