At CITRINE, your satisfaction is essential to our philosophy of refined living. Each piece is meticulously crafted and inspected to meet the highest standards of quality, and we want you to experience it with complete confidence.

We offer exchanges under the guidelines below to ensure fairness, product integrity, and a luxurious service journey.

Eligibility for Exchange

We are pleased to accept exchanges for items that are:

• In pristine, unused, and saleable condition
• Returned with original tags, packaging, dust bag, and invoice intact
• Requested within 14 days of delivery
  

Exchanges are offered exclusively for:

• Verified manufacturing irregularities
• Incorrect items received
  

Non-Exchangeable Items

For the safety and exclusivity of our clients, the following cannot be exchanged:

• Limited Edition Collection pieces
• Items not returned in their original, unused condition
• Items damaged, altered, or missing parts for reasons not attributed to CITRINE
• Items returned after 14 days
  

How to Initiate an Exchange

Our concierge team is here to assist you personally.

Please contact us at

📞 0309 7862876

📧 support@citrinepk.com

within 14 days of your purchase to initiate the process.

Requests made beyond this period cannot be accommodated.

Once your request is reviewed and approved, our concierge will guide you through the exchange via WhatsApp or email to ensure an effortless experience.

Refund Policy

We do not offer refunds.

However, in the rare case that your selected piece is unavailable or has an approved imperfection, you may exchange it for another item of equal value, or higher with the price difference borne by the client.

This ensures your experience with CITRINE remains seamless, elegant, and uninterrupted.

Order Cancellation & Modifications

We understand that preferences may evolve.

• You may request a cancellation or modification prior to dispatch.
• Once shipped, the order cannot be altered.
• You will receive a dispatch confirmation email with tracking details once your order has been handed to our courier.
  

CITRINE reserves the right to cancel or amend an order in exceptional circumstances including stock unavailability, payment issues, or pricing inaccuracies.

Online Exchange Guidance

As CITRINE is available exclusively through our official online boutique, all exchanges are handled directly by our in-house team.

• Exchanges for an alternate size or color (if available) are complimentary.
• If exchanging for a different product, any price difference will be payable by the client.
  

We remain committed to ensuring your journey with CITRINE is refined, personal, and always exceptional.