Citrine is a premium leather accessories brand committed to delivering high-quality handcrafted products. These Terms & Conditions govern all purchases made through our website and official sales channels.

Product Information

We strive to ensure that all product descriptions, specifications, colours, and images accurately represent our products.
Due to differences in screen settings and lighting, slight variations in colour may occur.
As our products are crafted from genuine leather, natural variations in grain, texture, markings, and colour are characteristics of authentic leather and should not be considered defects.
Product dimensions may vary slightly due to the handcrafted nature of our products.

Pricing

All prices are listed in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change without prior notice.
Promotional prices are valid only during the advertised period.

Orders

All orders are subject to acceptance and payment verification.

Citrine reserves the right to refuse or cancel any order for any reason, including pricing errors, stock unavailability, suspected fraudulent activity, or inaccurate customer information.
Order confirmation does not guarantee acceptance until payment has been verified and the order has been processed.

Payment

We accept approved payment methods displayed on our website.

For prepaid orders:

• Orders are processed only after successful payment verification.
  
• Customers may be requested to provide payment confirmation where necessary.
  

For Cash on Delivery (COD):

• COD is available only in selected locations within Pakistan.

Payment Verification & Fraud Prevention

To protect our customers and business, all payments are subject to verification.

Citrine maintains strict payment verification procedures. Any payment receipt or transaction proof submitted by a customer may be verified directly through our banking channels before an order is processed.

The following activities are strictly prohibited:

• Submission of forged or manipulated payment receipts
  
• Sharing false transaction confirmations
  
• Using another person's payment credentials without authorisation.
• Attempting to obtain products without completing payment.
• Any other fraudulent or deceptive activity
  

If Citrine reasonably believes that fraudulent activity has occurred, we reserve the right to:

• Cancel the order immediately.
• Suspend or permanently block the customer from future purchases.
• Refuse future transactions.
• Retain records relating to the incident.
• Report suspected fraudulent activity to the relevant bank, payment provider, the Federal Investigation Agency (FIA), or other competent law enforcement authorities where appropriate.
• Pursue any legal remedies available under applicable laws.

Shipping

Orders are generally processed within 3–5 business days.

Delivery times may vary depending on location.

Delivery delays caused by courier companies, weather, public holidays, customs, or circumstances beyond our control are not the responsibility of Citrine.

Customers are responsible for providing accurate shipping information.

International Orders

International customers are responsible for:

Customs duties
Import taxes
Local VAT
Clearance charges
Any other applicable government fees

These charges are not included in the product or shipping price.

Returns & Exchanges

Returns or exchanges are accepted only in accordance with our Return & Exchange Policy.

Items must:

Be unused
Be in original condition
Include original packaging
Meet the return eligibility criteria published on our website

Customised, personalised, discounted, or final sale items may not be eligible for return unless defective.

Warranty

Our products are covered only against manufacturing defects.

The warranty does not cover:

Normal wear and tear
Scratches
Leather ageing
Water damage
Improper storage
Accidental damage
Misuse or neglect

Genuine Leather Disclaimer

Citrine products are made using genuine leather.

Natural variations including:

wrinkles
grain patterns
pores
texture differences
slight colour variations
are inherent characteristics of authentic leather and enhance the uniqueness of each product.

Intellectual Property

All content on this website, including but not limited to:

Logos
Product names
Images
Videos
Graphics
Product designs
Written content is the exclusive property of Citrine and may not be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

To the maximum extent permitted by law, Citrine shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our maximum liability shall not exceed the purchase price of the product concerned.

Privacy

Personal information is collected and processed in accordance with our Privacy Policy.

We do not sell customers' personal information to third parties.

Website Availability

While we strive to maintain uninterrupted access, we do not guarantee that the website will always be available or free from technical issues.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Pakistan.

Changes to These Terms

Citrine reserves the right to amend or update these Terms & Conditions at any time without prior notice.

The latest version published on our website shall apply.