At CITRINE, every order is prepared with the same precision and care as our creations ensuring your experience is seamless, elegant, and stress-free from the moment you place your order to the moment it arrives.

Complimentary Shipping

We are pleased to offer complimentary shipping on all orders across Pakistan.

Delivery Timeline – Domestic (Pakistan)

Once dispatched, your order will typically be delivered within 3–5 business days. Delivery times may vary slightly depending on your location or during peak seasons.

Our team ensures each order is carefully prepared, elegantly packaged, and securely handed over to our trusted courier partners—reflecting our commitment to exceptional service at every step.

Urgent Delivery – Lahore Exclusive

For clients within Lahore requiring same-day or urgent delivery, we offer an express service via local delivery partners (InDrive, Bykea, or in-house rider services).

To book this service:

• Kindly place your order via WhatsApp.
• Delivery charges will apply and are to be paid directly upon receipt.

International Shipping

Citrine proudly ships internationally to clients around the world.

• International orders are placed exclusively through WhatsApp for personalized assistance.
• Shipping charges and timelines will be confirmed based on the destination country and courier availability.
• All international shipping fees, duties, and taxes are the responsibility of the customer.

To place an international order:
📞 WhatsApp: +92 309 7862876

Courier & Tracking Information

Your order will be entrusted to our verified courier partners.

Once dispatched, you will receive:

• Email confirmation
• SMS with courier details and tracking information

This allows you to follow your parcel effortlessly, ensuring complete peace of mind.

Missed Delivery

If you are unavailable at the time of delivery, our courier partner will contact you to reschedule.

You may also reach out directly to the courier using your tracking number to arrange a time that is most convenient for you.

Our Promise

From preparation to delivery, every step is designed to reflect the elegance of the CITRINE experience, ensuring your piece arrives with care, integrity, and the luxury you expect.